IT support is not a one-size-fits-all approach. As a business owner, you may feel uncertain about whether or not IT support is right for your business, and if it is, how to go about getting the right support. You want to make sure you are getting the support you need, when you need it, without paying for excessive or unnecessary service.
The real goal of great IT support is minimizing issues so that you don’t have to deal with them. You already have enough to deal with! So the less IT stuff you have to deal with, the better.
But how do you know which IT support to choose that will meet the needs of your business? We’ve put together a list of 4 must-ask questions to help you decide!
1. What level of support do we need?
This question is important because it causes you to reflect on the needs of your current business, but also its future needs as well. You may need more limited support for the time being, but what about where you see it going in the next 5 years? You want to choose an IT support team that will grow with you, that will meet your needs at every level.
As mentioned, IT support is not one-size-fits-all. Working with a support team means figuring out a customized plan to get your business everything it needs, and nothing it doesn’t.
The good news is that you don’t have to know exactly what your business currently needs either. Working with an IT expert also means utilizing their expertise in recommending what’s right for your business.
2. How quickly can we expect issues to be resolved?
One of the greatest benefits of having IT support for your business is minimizing the stress, energy, and time spent resolving the issue. As soon as an issue arises, your support team will begin working toward a solution. They are already familiar with your hardware, your general setup, the software used, etc. making it much easier to resolve an issue.
Not only that, but your IT team will work behind the scenes to prevent issues from occurring in the first place. That way fewer issues arise, and when they do, they’re more easily fixed.
3. Will I have remote support and/or support outside of business hours?
Unfortunately, IT issues don’t respect business hours. It would be nice if they did right? That means that IT support isn’t confined to business hours either. Some IT companies offer 24/7 online monitoring, as well as remote support. That means that they are always keeping an eye on your systems, assuring that everything is running smoothly, even outside of regular business hours. This allows them to detect issues immediately, and most likely resolve those issues remotely.
You won’t need to wait for the weekend to end, for regular business hours to ensue, and a technician to come out to solve every issue. Think of it as IT support in real-time!
4. What is their reputation?
No matter what kind of service you’re inquiring about, you want to make sure that a good reputation precedes the company. IT support companies are no different. You want to ensure that they provide the necessary services, that they care about integrity and efficiency, and that their customers are generally happy with their services.
It’s a great idea to read reviews, to ask around about experience, or to even ask pointed questions directly about company policies and business approach. Overall, you want to feel certain that you are putting your business’ IT needs in the right hands. And the right company will completely understand that.
Choosing an IT support company is a big decision to make as a business owner. Hopefully, these questions helped to provide a starting point for narrowing down the search for the right support. Consider GTS Network Solutions for all of your IT support needs. Our goal is to save you time and energy and to keep you focused on what matters most, not IT issues. Call us today for a free on-site consultation, and receive your custom quote.